Support
how can we help?
Email hello@taply.cards for help with an order, tapping your card, profile updates, a damaged card, or your hosting subscription.
include these details
- Your order number and checkout email
- Your name and profile URL, if applicable
- A description of the issue and a photo if it helps
complete your setup
open the setup form. Submit once per physical card or profile. If the form is unavailable, email your details and images to us.
profile approval and shipping
For Card + Profile, we send you a website preview and wait for your approval before programming and testing your card. We ship after those steps are complete.
Most orders are prepared within 14 business days after payment and all required setup information are received. For Card + Profile, you approve the website preview before we program and ship the card. Waiting for approval or requested revisions can extend that timing. Carrier delivery time is additional.